Refund policy

Return Policy

We take great pride in the quality of our products and are committed to ensuring customer satisfaction. Due to the perishable nature of our items, we can only accept returns or offer replacements in the following cases:

Eligible Returns

Returns or refunds will only be considered if:

  • The product is damaged upon arrival.

  • The product is faulty, spoiled, or otherwise not fit for consumption.

  • You received the wrong item.

If any of the above applies, please contact us within 48 hours of receiving your order. Kindly include:

  • A description of the issue

  • Your order number

  • Clear photos of the product and packaging

Non-Returnable Items

Due to health and safety regulations, we cannot accept returns for:

  • Products that have been opened or partially consumed (unless faulty)

  • Items returned beyond the 48-hour window

  • Issues related to personal taste preferences

Refunds and Replacements

Once we’ve reviewed your request and verified the issue, we will offer either:

  • A replacement of the item (subject to availability)

  • A full refund to your original payment method

We reserve the right to refuse refunds or replacements if the claim does not meet the above criteria.

Contact Us

To request a return or report a problem, please email hello@cotswoldorchardherbs.co.uk us at or call 07776 138 959

Thank you for your understanding and for choosing our product!